Digital Drop has created this refund policy to:
- Describe the circumstances when Digital Drop will issue a refund
- Process for claiming a refund against an order
- Liabilities of Digital Drop related to a transaction ending in a refund claim.
Coverage & Scope
This refund policy covers Digital Drop’s treatment of refunds by Digital Drop. This refund policy does not apply to the practices of companies that Digital Drop does not own or control, or of persons that Digital Drop does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which ITS websites link.
Filing a complain
We strongly believe that every project is initiated with a goal to get a specific service and/or product. Refund is a last resort that you may like to take when things are absolutely not working out and you have made all possible attempts of amicably working out a mutually acceptable solution.
Therefore we will like to understand if we can reach an amicable and mutually acceptable solution. If you are dissatisfied for any reason which has initiated to file a refund claim, please take out some time and write to us at firstname.lastname@example.org to initiate a dialog before claiming a refund.
Every refund claim must only be filed if the mutual settlement process fails or if you are not satisfied with the outcome.
Elegibility for refund
We take every project very seriously and ensure that the same is handled in a professional manner and the client gets the result as per our promise to him. However, if our client is not happy with the outcome and have gone through the dispute resolution process, we do entertain refund requests as per the following schedule which clearly lists the services and our refund policy related with each service, thereof.
Full refund if project has not been initiated or if the initial design style is not approved. If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed. If we have completed the project and uploaded it on the server, no refunds will be issued.
Directory submission /Article submission /social bookmarking
Web Programming Services
Full Refunds if the project is not started. Every web programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable. Partial refund will be issued as per the discretion of the service provider if the project has not been completed as per the delivery policy and agreed upon contract. This will be calculated as per the proportion of the project completed by ITS and the proportion that is left to be completed as per the pre-defined scope of the project.